Double your dating customer
Implement your choice of strategies below to get a peek into your customer’s brains. If you let them go silently into the night, you’re missing out on a big opportunity for clear, unfiltered feedback.
Customers who have already left don’t have any reason to hold back – they will tell you exactly what went wrong. By keeping it open-ended they got specific, actionable feedback that they didn’t expect.
“When you can see exactly how a customer is engaged on your site, you get a much clearer picture of the value that they’re getting and where you may be falling short.
This allows you to reach out to customers who may be having a poor experience and offer help specific to their needs.
Customer retention strategies need buy-in from every part of the business, and approaching the problem from multiple angles will drive even greater returns!